Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs updating, or want to tell us how your experience with a casino not on GamStop actually went, this is the place to send it. We read every message that comes in and reply from a real person, not an automated system.
How to Reach the Non Gamstop Casinos Team
The best way to contact us is by email at [email protected]. We aim to respond within two working days, though enquiries that need extra research – such as a claim about a specific bonus term or withdrawal delay – can take a little longer while we check the details.
Telling us what your message is about in the subject line helps us route it to the right person and get back to you faster.
What We Can Help With
Non Gamstop Casinos covers online casinos operating outside the UK's self-exclusion scheme, so most enquiries fall into a handful of categories:
- Questions about a review or ranking — if you want more detail on how we assessed a site, its wagering requirements, or its payment options, ask us directly.
- Corrections — casino terms change often. Welcome offers, minimum deposits and withdrawal limits are updated by operators without notice, so if something on the site looks out of date, tell us and we will check it against the operator's current terms.
- Reader experiences — if you have dealt with a casino complaints procedure, a delayed withdrawal, or a KYC verification issue, we want to hear how it went. Genuine reader accounts help keep our content grounded in reality rather than marketing copy.
- Content suggestions — if there is a topic around casino bonuses, payments, or sports betting you think we should cover in more depth, let us know.
- Partnership or editorial enquiries — if you represent a casino operator or an affiliate partner, introduce yourself and explain what you are proposing. Note that commercial relationships never influence how a site is ranked on this website.
Before You Get in Touch
A lot of common questions are already answered on our main guide to trusted non GamStop casinos in the UK, including how these sites differ from those licensed by the UK Gambling Commission, how wagering requirements and game contribution work, and what to expect from withdrawal processing times. It is worth a look before you send us a query, in case the answer is already there.
If You Are Worried About Your Gambling
Non Gamstop Casinos is a review site, not a support service, and we are not able to intervene with an operator on your behalf or resolve a dispute directly. If you are concerned about your own gambling or someone else's, please mention this in your message – we can point you towards independent organisations such as GamCare, and we would rather you reach out than stay silent. If you are on GAMSTOP and are considering a site outside that scheme, read our guidance carefully first: these casinos hold overseas licences rather than a UK Gambling Commission licence, and the consumer protections differ accordingly.
What Happens Once You Send a Message
Every email is read by our editorial team before it gets a reply. We do not outsource this to a chatbot. If your enquiry relates to a factual claim in one of our articles, we will check it against the operator's published terms as they stand on the date you contact us, and update the page if anything has moved on.
We appreciate you taking the time to write in, whether it is a correction, a question, or simply feedback on something we got right or wrong.